Support

We’re here to help you get the most out of your Edpro theme.

Getting Support

How to Contact Us

Email: support@example.com

When contacting support, please include:

1. Your store URL (e.g., yourstore.myshopify.com)
2. Clear description of the issue
3. Steps to reproduce the problem
4. Screenshots or video if applicable
5. Browser and device you’re using

Response Times

Note: Response times are for business days (Monday-Friday, excluding holidays).

What’s Included in Support

Included

✅ Installation Help

• Installing the theme
• Initial setup guidance
• Migration from other themes

✅ Bug Fixes

• Fixing theme bugs and errors
• Resolving display issues
• Addressing functionality problems

✅ Configuration Assistance

• Using theme settings
• Section and block setup
• Feature explanations

✅ Documentation Clarification

• Explaining features
• Guidance on best practices
• Answering how-to questions

Not Included

❌ Custom Development

• Adding new features not in the theme
• Custom code modifications
• Building custom sections

❌ Third-Party App Integration

• Installing or configuring apps
• Troubleshooting app conflicts (contact app developer)
• Custom app integrations

❌ Design Services

• Creating custom designs
• Logo or graphic design
• Brand development

❌ Content Creation

• Writing product descriptions
• Creating images or videos
• Content strategy

Need custom work? We can recommend Shopify Experts for advanced customization.

Before Contacting Support

Quick Self-Help

1. Check the FAQ

   • Frequently Asked Questions
   • Many common questions are answered there

2. Review Troubleshooting

   • Troubleshooting Guide
   • Step-by-step solutions to common problems

3. Search the Documentation

   • Use the search in the sidebar
   • Browse relevant feature guides

4. Try Basic Fixes

   • Clear your browser cache
   • Try a different browser
   • Disable apps temporarily

Gathering Information

Help us help you faster by collecting:

• URL of the affected page
• Screenshot of the issue
• Browser and version (e.g., Chrome 120)
• Device type (desktop, tablet, mobile)
• Steps to reproduce the problem

Support Policy

Theme Updates

• We provide regular updates for bug fixes and improvements
• Updates are available through the Shopify Theme Store
• We recommend updating to the latest version for best experience

Version Support

• Current version: Full support
• Previous version: Limited support (critical bugs only)
• Older versions: Update required for support

Refund Policy

• Refund requests must be submitted within 14 days of purchase
• Theme must not be published to a live store
• Contact support with your order details

Tips for Faster Resolution

Do This

• Provide specific, detailed information
• Include screenshots or screen recordings
• Share your store URL (we may need to view it)
• Describe what you expected vs. what happened
• List any recent changes before the issue occurred

Avoid This

• Vague descriptions (“it doesn’t work”)
• Missing contact information
• Screenshots that don’t show the issue
• Omitting important details

Community & Resources

Self-Service Resources

• Documentation - This site covers all theme features
• Shopify Help Center - For Shopify platform questions
• Shopify Community - Connect with other merchants

Stay Updated

For theme updates and announcements:

• Check the Changelog
• Subscribe to our newsletter (if available)
• Follow us on social media (links in footer)

Contact Form

To reach our support team, email us at:

support@example.com

Include:

• Store URL
• Description of issue
• Screenshots
• Priority level

We’ll respond within the timeframes listed above.

Thank you for choosing Edpro. We’re committed to helping you build a successful online store!